Return policy

We want you to be happy with your purchase of Lovely Lashes, which is why we give you

the following options:

Refund for Change of Mind
If you changed your mind, you can change or return your products unopened, after 14
continuous days from the delivery to obtain a full refund or a change. If you have already
spent 14 days after the delivery of the product, you will receive credit from the store. After
30 days of delivery, the products are not refundable.

Warranty return

Our products are of excellent quality, but in case of a manufacturer defect or any other
quality problem that is out of the control of the customer, please contact us within 30 days
of the delivery of the product, in order to receive a refund or a change. After 30 days of
receiving the product, it is not refundable.

Common conditions for refunds.

All returns will be managed case-by-case basis.
To make the return the products must be unopened and in their original packaging.
All returns must have prior authorization from Lovely Lashes to be refunded or exchanged.
Lovely Lashes is not responsible for these types of return shipping fees.
To begin your return or exchange process, contact Customer Service at COLOCAR MAIL
You must indicate the order number and the reason for the return / exchange.
You must also fill in the following form. (YOU MUST MAKE FORM)
Please note that returns and exchanges will be processed within a week from the time the
items are received at the warehouse.
Refunds will be made using the original payment method. If the original payment method is
not available, a merchandise credit will be issued.